Shipping and delivery

All order would be shipped within 2-3 business days (Monday - Friday). Order tracking would be shared to the registered email. Once the order is shipped, allow at least 3-7 days for delivery. The delivery time may vary depending on the area pin-code.

Please note, items that have been personalised may not be returned or exchanged.

Prolonged use, personalised monograms may fade. This is not a manufacturing fault and is considered general wear and tear.

If there is any issue with your purchase, please reach out to our team at info@pacomadamo.com

UNDELIVERED ITEMS
In the event that your order cannot be delivered, due to incorrect information or missed deliveries these orders will be returned to us at our shipping facility. Once your order has been returned to us you will be contacted for the refund or store credit.

SHIPMENT DELAYS
In the event of a shipment delay, we ask customers to take the following steps:

1.Raise a Complaint with the Logistics Provider: If your order does not arrive within the expected delivery timeframe, please contact the logistics provider’s customer care team directly within 24-48 hours from the expected delivery date to report the issue.

2.Inform Our Support Team: After raising a complaint with the logistics provider, kindly notify us by submitting a complaint through our support team. If you are unable to reach the logistics provider or register your complaint, please contact us via email: info@pacomadamo.com or our customer care number +918007878781.

3.Resolution Time: The logistics provider typically resolves shipment delays within 3-5 working days. We will closely monitor the situation and keep you updated on the progress.

DAMAGED ITEMS
If you have received a damaged product, we apologize. We are more than willing to help you out. Please click a picture of the product and email at info@pacomadamo.com
We will issue a refund or store credit, whatever the client prefers.